Effective Date: March 30, 2026
Last Updated: March 30, 2026
Our Commitment
At Broodweb, we stand behind the quality of our products. If you are not satisfied with your purchase, we are here to help.
Eligibility for a Refund
You may request a refund within 14 days of your purchase date if:
✓ The product has a critical bug that prevents it from functioning as described
✓ The product does not match the features listed on the product page
✓ You did not receive your download after purchase
Non-Refundable Situations
Refunds will not be issued if:
✗ You changed your mind after purchase
✗ You purchased the wrong product by mistake
✗ The product does not work due to a conflict with custom code or third-party plugins
✗ You have already received support and the issue was resolved
✗ More than 14 days have passed since purchase
✗ You have violated our Terms of Service
How to Request a Refund
- Contact us via our contact form or email at [your email]
- Include your order number, email used for purchase, and a description of the issue
- We will review your request within 3 business days
- If approved, the refund will be processed to your original payment method within 5–10 business days
Partial Refunds
In some cases, a partial refund may be offered — for example, if you have already used the product for a significant period and encountered an issue near the end of the 14-day window.
Payment Processor Timelines
- Stripe: Refunds typically appear within 5–10 business days
- Payoneer: Refunds may take up to 10 business days depending on your bank
Contact
Broodweb
Dhaka, Bangladesh
Email: dev.broodweb@gmail.com